I'd be on their tails about it, but it is the seed biz...and this biz is seedy.
After gypsy went off the handle years back have noticed a decrease in customer satisfaction.
Why I say get good genetics and make tons of seed the first go...makes it so you don't have to depend on these people. Everyone forgets...major tokers run these companies can't expect the motivation from them that you do from a lets say regular commercial business.
I would make emails to them a hobby until you get a reply, but don't hold your breathe hoping they make it right. Only one is Attitude that seems to be jam up 99% everyone else is lucky to get 80% satisfaction lately.